In case you have purchased a hosting package and you’ve got certain queries relating to a given feature/function, or if you’ve run into some difficulty and you require support, you should be able to touch base with the respective client service staff. All web hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, as the easiest way to handle an issue most often is to post a ticket. This model of communication renders the replies sent by both parties easy to follow and enables the client support staff representatives to escalate the case in the event that, for example, a sysadmin has to step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you will have to use no less than 2 separate accounts to get in touch with the help desk staff and to actually manage the hosting space. Incessantly switching from one account to another may often be a nuisance, not to mention the fact that it requires quite a while for the vast majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with numerous other web hosting providers, the support ticket system that we use with our Linux cloud web hosting is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to memorize different sign-in credentials, as you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you have a question or confront a problem, you can get in touch with our help desk team momentarily. Our system comes with a clever search mechanism. This suggests that even if you’ve submitted a multitude of tickets through the years, you’ll be able to find the one that you want without much effort. Also, you can check knowledge base hints on handling commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We find it far more efficient to manage everything in one place, which is why we have incorporated a ticketing system into the custom-built Hepsia Control Panel, which comes with every single semi-dedicated server package. This will allow you to handle the communication with our client support team together with your server, which means that you will not have to memorize additional log-in credentials for another system. You’ll be able to send a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Plus, you can look through older tickets using a smart search function or check relevant help articles, which contain solutions to commonly faced predicaments. The built-in trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to help you out.