You'll find a lot of cloud web hosting suppliers available, yet the majority of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you will get through this method of communication varies based on the supplier - several of them offer dedicated phone support, while others offer common and customer support only as some issues are more time-consuming and it would be faster and easier to be resolved with a trouble ticket, particularly when the issue has to be escalated. Still, it is good to find that you can get in touch with your hosting provider since there are tons of small matters which can be resolved without difficulty and timely through a phone call, not mentioning that you will be able to get more information regarding the services before you become a customer.

Phone Support in Cloud Web Hosting

We know that being able to talk to a live agent is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you can contact us over the phone for 14 hours a day. In case you consider getting one of our Linux cloud web hosting, for instance, you are able to call us and learn more about our services before placing your order in order to make sure that we do cover all of the system requirements for your web sites. After your purchase, you can call us about all of the sales and / or billing problems you may have, or get any general or basic technical info you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use our ticketing system, which will help you monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you'd like to find out more about our plans, you have a billing issue or some general problem, you can just give us a call. Though some more technical problems could require a support ticket in order to give time to our tech support team to analyze, we're able to help you with many technical questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have an international number where you'll be able to get in touch with us.