Being able to get in touch with your cloud web hosting supplier when you have any sort of questions or encounter any difficulties is quite important and how quickly they'll answer back and react is usually crucial, particularly if your website is business-oriented, as longer downtime often means losing potential clients. The support options are a way to distinguish genuine suppliers from resellers. The second generally respond just to e-mails or support tickets and you may need to wait for a whole day or more so as to get an answer. If the problem needs a few responses, you could end up losing a few days to get a simple problem resolved. With a genuine and reputable web hosting provider, you will be in a position to get in touch with the support team at any time and receive an instant reply no matter what the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Web Hosting

The customer and tech support services for our cloud web hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail message. In case you already have an account, you can open a support ticket on top of the other three options for communication. You are able to choose the most appropriate way to contact us depending on where you are or the device you're using. We will help you for almost any hosting-related query that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you aquire a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will help you pick the most suitable package or provide you with details about our servers, to verify if the system requirements for your sites are met. When you're an existing customer, you will also be able to get in touch with us through e-mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We guarantee that any time you use these 2 methods of contact, you'll receive a response within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other service providers, even big ones, you are able to compare the reply time since it ordinarily takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS

If you acquire a virtual private server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you require assistance with some technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an email message and we will handle the problem and send you a response within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, but for many problems it takes less than 30 mins to receive assistance. The support service covers your VPS plus all the pre-installed software it comes with, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server through our company, you're able to get in touch with us at any time using several channels and the maximum time that you'll have to wait for a reply is up to 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we will support you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you are able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you'd like to know more about our web hosting services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in several countries around the world. In the event that you'd like to have support for third-party software that you can't set up or run efficiently, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.