Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • We provide a sixty–minute response time guarantee for every support ticket or e–mail that you submit to the tech support team. We will swiftly answer all the standard queries and forward the case to our system administrators in case further assistance is required. If you make use of our Administration Services package, we will carry out any of the included server administration services at a time that has been discussed with you preliminary.

  • Top quality support service

  • An Exceptional Help Desk Support Service

  • If you need any assistance while using our Web Hosting Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server on your behalf, don’t hesitate to contact the client support staff at any time through the ticketing system. What’s more, should you need help administering your dedicated server, you can make use of our Administration Services package, that includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and rebooting services, data backup hard disk space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Web Hosting Control Panel with an exhaustive knowledge base, which includes detailed explanations of all its features and functions. In addition, we have prepared detailed video tutorials that will further show you how to carry out a specific action or resolve a regularly experienced problem. All the instructional articles and the tutorial videos are readily accessible from every Web Hosting Control Panel section through the Help and Videos buttons situated in the top right corner.